Privacy Policy

Last updated: October 9, 2026

How Empire Distributions collects, uses and protects personal information when you use this website or contact us.

1. Who we are

Empire Distributions Inc. ("Empire", "we", "us") is a wholesale food distributor headquartered in Mississauga, Ontario. We are responsible for the personal information we collect through this website. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply.

Our website is designed for businesses. Much of what we receive is business contact information, but we treat any personal information you send us with care.

2. Information we collect

Information you give us

When you fill in an enquiry, request for order or account form, we collect what you enter, which may include:

• your name, business or restaurant name, and your role;
• phone number and email address;
• city and province;
• estimated order volume and any message you write;
• the page or product you were viewing when you sent the form, so we know what you are asking about.

If you email or call us, we keep the information you share in that conversation.

Information collected automatically

Like most websites, our site's hosting and security services automatically process basic technical information, such as your IP address, browser type, device type and the pages you request. This is used to deliver pages, keep the site secure and block spam. We do not use analytics or advertising tracking on this website. See our Cookie Policy for details.

3. How we use your information

We use personal information to:

• respond to your enquiry or request for order;
• open and manage wholesale customer and supplier accounts;
• provide pricing, availability, delivery and service information you ask for;
• keep our website secure and prevent spam and misuse;
• meet our legal, tax and accounting obligations.

We only use your information for these purposes, or for other purposes we explain to you and that you agree to.

4. Consent

By submitting a form or contacting us, you consent to us using your information to respond to you as described here. You can withdraw your consent at any time, subject to legal or contractual limits, by contacting us. If you withdraw consent, we may not be able to provide the service you asked for.

5. Email and marketing messages

We follow Canada's Anti-Spam Legislation (CASL). We will only send you promotional emails, such as new product or brand announcements, if you have agreed to receive them or where the law otherwise allows. Every promotional email includes a way to unsubscribe, and you can also ask us to stop at any time by emailing info@empiredistributions.ca.

6. Who we share information with

We do not sell or rent your personal information. We share it only with:

• Service providers who help us run the website and our business, and only as needed for that work. These include Webflow (website hosting and form handling), Cloudflare (spam and bot protection on our forms) and Google (web fonts). These providers must protect your information and may not use it for their own purposes.
• Our team at our Mississauga, Winnipeg, Airdrie and Surrey locations who need it to serve you.
• Authorities, where we are required or permitted by law.
• A buyer or successor in the event of a sale or reorganization of our business, under appropriate confidentiality protections.

7. Where information is stored

Some of our service providers store or process information outside Canada, including in the United States. While it is outside Canada, it is subject to the laws of that country and may be accessed by its courts, law enforcement or national security authorities.

8. How long we keep it

We keep personal information only as long as we need it for the purposes above, or as required by law (for example, tax and accounting records). Enquiries that do not lead to an account are generally deleted within 24 months. When information is no longer needed, we delete or anonymize it.

9. How we protect it

We use reasonable physical, organizational and technical safeguards to protect personal information, including encrypted (HTTPS) connections on this website and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

You can ask to see the personal information we hold about you, ask how it has been used or shared, and ask us to correct it if it is wrong. To make a request, contact our Privacy Officer using the details below. We will respond within 30 days. We may need to confirm your identity first.

11. Children

This website is for businesses and is not directed to children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

13. Contact our Privacy Officer

For questions, requests or concerns about privacy, contact:

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.